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Digital Cloud Platform Terms of Use

Last modified: May 2024
Digital Cloud Platform Terms of Use

These Terms of Use are part of an agreement between you and Kyocera Document Solutions America, Inc. (together with its affiliates, "Kyocera" or "we") regarding use of the Digital Cloud Platform (“DCP”) and associated Content (defined below). Before you activate, access or use the Digital Cloud Platform or any Content made available through it, please read these Terms of Use and all rules and policies related to the Content, including any privacy statements (collectively, the "Agreement").

By activating, accessing or using DCP or the Content, you agree to be bound by these Terms of Use. If you do not agree to these Terms of Use, you must not use or access the DCP or Content. If you are accepting these Terms of Use on behalf of an entity other than yourself, you represent and warrant that: (a) you have full legal authority to bind such entity to these Terms of Use; (b) you have read and understand these Terms of Use; and (c) you agree, on behalf of such entity, to these Terms of Use.

The Digital Cloud Platform

In the DCP, you can access, browse and download software, applications, plugins, extensions and other digital cloud-based products ("Content"). Content includes any services, technology, data, and other digital materials included in or made available through an application you download or use via the DCP (including after you download or access it). Content also includes any updates, upgrades and other changes and versions that you later use or download from us. 

Using and Downloading Content


Although the use of DCP is provided at no cost, you must purchase Content through Kyocera or any other entities that are authorized to resell the Content (“Authorized Representative”). After you order the Content and pay any corresponding fee to us or an Authorized Representative, you will receive further instructions on how to use the Content or download a copy of the Content for your business use to a device on which you have signed in to the DCP. Some of Content may require to be used only on devices that meet the technical requirements relevant to that specific technology. Generally, device requirements are described in the agreement related to the Content.

Trial Access to Content

We may offer free trials and other limited versions of certain Content so you can preview them before you purchase the full version. These versions may have limited features, may restrict permitted time of use, and may contain other limitations as provided for by the applicable agreement.

All Sales Final

All Content purchases are final, except as expressly stated in the applicable purchase or license agreement. We do not accept returns of any Content. Once you have purchased Content and have received instructions for use (if applicable), we encourage you to access it promptly to be sure you have received it. If you are unable to complete a download or access the Content, please contact Kyocera customer service for assistance at (800) 255-6482. Once you purchase Content and it is available to you, you bear responsibility for completing the download (if applicable) and for all risk of loss after downloading or accessing the Content, including any loss due to a device malfunction.

Downloading and Availability of Content after Purchase

Once you have paid for certain Content, you may access and use it for business use by signing in to the DCP using the username and password related to your Kyocera account. If Content you have purchased is downloadable, we will continue making the Content available to you in the DCP so that you can download additional copies under the terms of the agreement of the Content, but that is not always the case, and we may limit or disable further downloads of Content due to licensing restrictions or for other reasons. Certain Content relies on cloud-based hosting provided by a third party or the original licensor for some or all of their functionality. This Content may not function properly or may become inoperable if the third party or original licensor discontinues those services.

Updates to Content

With regard to certain Content which the original licensor provides, the original licensor of certain Content may provide us with updates to that Content from time to time. In this case, we may update the Content without delay if the Content is provided as cloud-based services, or prompt you to install the updates if the Content is downloadable.

With regard to certain Content which third party or we provide, the third party or we may provide you with updates to its Content from time to time. In this case, the third party or we may update the Content without delay if the Content is provided as cloud-based services, or prompt you to install the updates if the Content is downloadable.

Account Security

You are responsible for all activity that occurs through the user account, even if that activity is not done by you or is without your knowledge or consent. You may not (a) share your account information, such as login credentials, whether intentionally or unintentionally; or (b) use another user’s account. Your administrator may use your account information to manage your use and access to the DCP and Content. Kyocera may require you to enable multi-factor authentication and provide a phone number or an alternate email for security purposes. Kyocera assumes no responsibility for any loss that you may sustain due to a compromise of your Account login credentials, or your failure to follow or act on any notices or alerts that we may send to your email address or telephone number. You are responsible for keeping your email address and telephone number up to date in order to receive any notices or alerts that we may send you, and you are also responsible for carefully reviewing any messages purporting to be from Kyocera to ensure they are legitimate. We assume no responsibility if you are unable to access your Account because you cannot provide the appropriate login credentials, such as a password, email address, or telephone number. If you suspect that your account or any of your login credentials have been compromised, please contact your administrator. If you are under 18, you may use the DCP only with involvement of a parent or guardian. Kyocera reserves the right to refuse service, terminate accounts, terminate your rights to use DCP, remove or edit Content, or cancel orders in its sole discretion.

Use of and Restrictions on DCP & Content

Information Provided to Kyocera

Kyocera respects your privacy, and the DCP will not access files or other information uploaded by you to the Content. The DCP and Content will provide Kyocera with information relating to the download, use and performance of the DCP and your Content. For example, the DCP and Content may provide Kyocera with information about the device type, network connectivity, location of the device running or using the Content, information about when Content is launched, individual session lengths for Content, or why certain Content may not be working.

Separate Licenses to Use Certain Content

Your use of certain Content will be governed by the terms and conditions of an end user license agreement between you and the licensor of the Content (a "EULA"). The EULA for Content includes the terms set forth below (the "Standard EULA") and any additional end user license terms included with and embedded in the Content (the "Content EULA"). If there is a conflict between the Standard EULA and the Content EULA, the Content EULA will control. The licensor has the right to enforce the EULA against you. If you do not want to comply with the EULA for certain Content, you must not use that Content. The Standard EULA includes the following end user license terms, and if the Content does not include its own EULA, these terms will constitute the entire EULA between you and the licensor:

  • If the Content does not include a Content EULA that specifies license rights, licensor grants you a limited, nontransferable license to download and use the Content only for commercial purposes.
  • You may download additional copies of the Content to compatible devices that have been linked to the customer account that you used to buy the Content in accordance with Kyocera's rules and policies for the DCP.
  • Any information that the original licensor collects from you or your device will be subject to any original licensor EULA, privacy notice, or similar terms that the original licensor provides to you, and will not be subject to the Privacy Statement.
  • You may not modify, reverse engineer, decompile or disassemble the Content in whole or in part, or create any derivative works from or sublicense any rights in the Content, unless otherwise expressly authorized in writing by licensor.
  • The Content is protected by copyright and other intellectual property laws and treaties. Unless otherwise expressly stated in the EULA, licensor or its licensors own all title, copyright and other intellectual property rights in the Content, and the Content is licensed, not sold.
  • You acknowledge and agree that Kyocera has no responsibility or liability with respect to your use of the Content or any content or functionality in the Content.

Compliance with Law and Reservation of Rights

You will use the DCP and Content in compliance with all applicable laws, including all export and re-export restrictions and regulations of the Department of Commerce and other United States agencies and authorities that may apply to the DCP or any Content. You may not use any Kyocera services or products if you are the subject of U.S. sanctions or of sanctions consistent with U.S. law imposed by the governments of the country where you are using Kyocera services or products. You must comply with all U.S. or other export and re-export restrictions that may apply to goods, software, technology, and services. We reserve the right to change, remove, suspend, or disable the DCP and any Content without notice or liability.

Additional Terms


We may modify, suspend or discontinue the DCP or the Content, in whole or in part, at any time without notice.

Geographic Restrictions

The DCP is operated in North and South America. We may restrict access to the DCP from other locations.

Suspension and Termination; Amendments

Your rights under this Agreement will automatically terminate without notice from us if you fail to comply with its terms. In case of such termination, you must cease all use of the DCP and its Content, and we may immediately revoke your access to the DCP without notice to you and without refund of any purchases. Our failure to insist upon or enforce your strict compliance with this Agreement will not constitute a waiver of any of our rights. We may amend any of this Agreement's terms at our sole discretion by posting the revised terms on the website. Your continued use of the DCP and its Content after the effective date of the revised Agreement terms constitutes your acceptance of the terms.

Contact Information

For communications concerning this Agreement, please write to Kyocera, Attn: Legal Department, 225 Sand Road, Fairfield, NJ 07004.


We want to address your concerns without needing a formal legal case. Before filing a claim against Kyocera, you agree to try to resolve the dispute informally by contacting We will try to resolve the dispute informally by contacting you via email. If a dispute is not resolved within 45 days of submission, you or Kyocera may bring a formal proceeding.

You and Kyocera agree that any judicial proceeding to resolve claims relating to these Terms or the DCP will be brought in the federal or state courts New Jersey, subject to the mandatory arbitration provisions below. Both you and Kyocera consent to venue and personal jurisdiction in such courts. If you reside in a country with laws that give consumers the right to bring disputes in their local courts, this paragraph does not affect those requirements. The terms of the United Nations Convention on Contracts for the Sale of Goods do not apply to this Terms of Use.


  • We Both Agree to Arbitrate. You and Kyocera agree to resolve any claims relating to these Terms or the Use through final and binding arbitration by a single arbitrator, except as set forth under Exceptions to Agreement to Arbitrate below. This includes disputes arising out of or relating to interpretation or application of this Section, including its enforceability, revocability, or validity.
  • Opt-out of Agreement to Arbitrate. You can decline this agreement to arbitrate by providing notice to within 30 days of first using the DCP.
  • Arbitration Procedures. The American Arbitration Association (AAA) will administer the arbitration under its Commercial Arbitration Rules and the Supplementary Procedures for Consumer Related Disputes. The arbitration will be held in New York, NY, or any other location we mutually agree to.
  • Exceptions to Agreement to Arbitrate. Either party may bring a lawsuit solely for injunctive relief to stop unauthorized use or abuse of the DCP, the Content, or intellectual property infringement (for example, trademark, trade secret, copyright, or patent rights) without first engaging in arbitration or the informal dispute-resolution process described above. If the agreement to arbitrate is found not to apply to you or your claim, you agree to the exclusive jurisdiction of the state and federal courts in New York, NY to resolve your claim.
  • NO CLASS ACTIONS. You may only resolve disputes with us on an individual basis and may not bring a claim as a plaintiff or a class member in a class, consolidated, or representative action. Class arbitrations, class actions, private attorney general actions, and consolidation with other arbitrations are not allowed. If this specific paragraph is held unenforceable, then the entirety of this “Mandatory Arbitration Provisions” section will be deemed void.

Limitation of Liability

Without limiting the Disclaimer of Warranties and Limitation of Liability in any other applicable agreements, in no event shall our total liability to you for all damages arising from your use of the DCP, the Content, or information, materials or products included on or otherwise made available to you through the DCP exceed the amount you paid to us to purchase the Content related to your claim for damages. These limitations will apply to you even if the remedies fail of their essential purpose. To the maximum extent permitted by law, Kyocera offers the DCP and all Content “AS IS” and “AS AVAILABLE”, and Kyocera hereby disclaims all warranties, whether express, implied or statutory, including but not limited to any implied warranties of title, non-infringement, merchantability or fitness for a particular purpose, relating to the DCP or this Terms of Use.

Your privacy matters

We also protect your data in multiple ways.

Cookies and your privacy

We use: Essential cookies to maintain the proper functioning of our website; Statistical cookies to collect information about how you use our site, such as which pages you visit and which links you click on, to analyze visitor interactions with our website and generate aggregate, anonymized reporting to understand and improve our website; and Marketing cookies to tailor advertising to fit your demonstrated interests. Please use the 'Cookie Preferences' button to select your preference. Select 'Accept All' to experience our website with the functionality of all cookies or select "Essential Only" to limit functionality to maintaining the proper functioning of our website.

Cookie Preferences

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We use cookies to make sure that our website is working properly or, occasionally, to provide a service on your request (such as managing your cookie preferences). These cookies are always active unless you set your browser to block them, which may prevent some parts of the website from working as expected.

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These cookies allow us to measure and improve the performance of our website.

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