Greater control and efficiency with Kyocera Fleet Services at ComTec
With automation and remote management, Kyocera’s remote device monitoring software improves productivity and customer service.

The Background
ComTec, located in Santiago de Chile, is a leading-edge integrator and value-added reseller of IT solutions with a reputation of high quality services focusing on prompt delivery, quick response time and continuous innovation, delivering the most attractive and updated solutions for its customers. Today, ComTec has over 800 managed print devices, both in corporate and government accounts and it is expecting to double this amount by the end of 2020.
The Challenge
ComTec struggled to offer Managed Print Services to its end customers. They wanted to minimize office visits and improve service up-time, but still have technical information readily available so they could support and proactively assist clients.
The Solution
ComTec adopted Kyocera Fleet Services - a solution that provides remote administration of their printing fleet. Underpinned by cutting-edge technology, Kyocera Fleet Services is designed to maximize your resources and optimize your print fleet to make sure you have the devices you need for your usage.
The Benefits
Automated supply delivery
Automated meter data collection for billing
Remote device configuration
Information analysis of printing environment
Remote incident resolution
Improved technical visits efficiency
"KFS has become a fundamental tool for our operation & increasing profitability"