The Background
ComTec, located in Santiago de Chile, is a leading-edge integrator and value-added reseller of IT solutions with a reputation of high quality services focusing on prompt delivery, quick response time and continuous innovation, delivering the most attractive and updated solutions for its customers. Today, ComTec has over 800 managed print devices, both in corporate and government accounts and it is expecting to double this amount by the end of 2020.
The Challenge
ComTec struggled to offer Managed Print Services to its end customers. They wanted to minimize office visits and improve service up-time, but still have technical information readily available so they could support and proactively assist clients.
The Solution
ComTec adopted Kyocera Fleet Services - a solution that provides remote administration of their printing fleet. Underpinned by cutting-edge technology, Kyocera Fleet Services is designed to maximize your resources and optimize your print fleet to make sure you have the devices you need for your usage.
The Benefits
Kyocera Fleet Services has become part of ComTec’s added value proposition and a strong differentiator of their services.
Automated supply delivery
KFS sends custom notifications according to supplies level or page counts in every device to generate supply dispatch.
Automated meter data collection for billing
Collection of the meters and their validation with the client are carried out via Kyocera Fleet Services remotely.
Remote device configuration
Update processes are now done in bulk and remotely via Kyocera Fleet Services. Schedule changes, reboots, and more.
Information analysis of printing environment
ComTec can evaluate the use of equipment (sub and over-used equipment) to propose management measures for clients.
Remote incident resolution
Incidents are resolved without sending technician to the field, via configuration or remote access to the devices.
Improved technical visits efficiency
When a technician is needed, they can obtain a pre-diagnosis allowing them to fix the problem within the first visit.