KYOCERA Document Solutions
EN us
    • Change language
    Change country

    Greater Control and Efficiency with Kyocera Fleet Services

    ComTec identified Kyocera Fleet Services as a game-changer for efficiency and customer service.
    Man with headset in front of computer monitor

    The Background

    ComTec, located in Santiago de Chile, is a leading-edge integrator and value-added reseller of IT solutions with a reputation of high quality services focusing on prompt delivery, quick response time and continuous innovation, delivering the most attractive and updated solutions for its customers. Today, ComTec has over 800 managed print devices, both in corporate and government accounts and it is expecting to double this amount by the end of 2020.

    The Challenge

    ComTec struggled to offer Managed Print Services to its end customers. They wanted to minimize office visits and improve service up-time, but still have technical information readily available so they could support and proactively assist clients.

    The Solution

    ComTec adopted Kyocera Fleet Services - a solution that provides remote administration of their printing fleet. Underpinned by cutting-edge technology, Kyocera Fleet Services is designed to maximize your resources and optimize your print fleet to make sure you have the devices you need for your usage.

    The Benefits

    Kyocera Fleet Services has become part of ComTec’s added value proposition and a strong differentiator of their services.
    Automated supply delivery
    KFS sends custom notifications according to supplies level or page counts in every device to generate supply dispatch.
    Automated meter data collection for billing
    Collection of the meters and their validation with the client are carried out via Kyocera Fleet Services remotely.
    Remote device configuration
    Update processes are now done in bulk and remotely via Kyocera Fleet Services. Schedule changes, reboots, and more.
    Information analysis of printing environment
    ComTec can evaluate the use of equipment (sub and over-used equipment) to propose management measures for clients.
    Remote incident resolution
    Incidents are resolved without sending technician to the field, via configuration or remote access to the devices.
    Improved technical visits efficiency
    When a technician is needed, they can obtain a pre-diagnosis allowing them to fix the problem within the first visit.

    "KFS has become a fundamental tool for our operation & increasing profitability"

    Daniel, ComTec Director

    Download case study in PDF

    • Greater Control and Efficiency with Kyocera Fleet Services (CaseStudy_COMTEC.pdf)
      • 2 MB
      • PDF

    Check out more of our successes!

    Read about real companies and real people who've benefitted from our solutions.
    Insights Hub Insights Hub

    Cookies and your privacy

    We use essential cookies to make interactions with our website easy and effective, statistical cookies for us to better understand how our website is used and marketing cookies to tailor advertising for you. You can select your cookie preferences using the 'Preferences' button below, or select 'I agree' to continue with all cookies.

    See our Cookie Statement See our Cookie Statement

    Cookie preferences

    We use cookies to make sure that our website is working properly or, occasionally, to provide a service on your request (such as managing your cookie preferences). These cookies are always active unless you set your browser to block them, which may prevent some parts of the website from working as expected.

    These cookies allow us to measure and improve the performance of our website.

    These cookies are only placed in case you give your consent. We use Marketing cookies to follow how you click and visit our websites in order to show you content based on your interests and to show you personalised advertisement. Currently you do not accept these cookies. Please check this box if you would like to.

    You can find a full list of cookies in our Cookie Statement. You can find a full list of cookies in our Cookie Statement.