The news that United Healthcare would no longer be printing and mailing paper provider remittance advice (PRAs) for most UnitedHealthcare Community Health Plans to network healthcare professionals and facilities in Kentucky, Missouri, Ohio, and Washington, D.C. should not have been a major surprise to anyone. It was just another indication of an undeniable trend in healthcare: paper levels in hospitals and clinics are plummeting. Digital records, signatures and invoices are quickly becoming the status quo.
This digital transformation, however, has not been smooth sailing. There has been the inevitable clash between legacy IT systems, stacks of paper patient records and invoices, and new-age digital solutions. The task of converting a vast swath of physical documents into a digital format is significant. We must also factor in what could be termed a “generational reluctance”: many elderly people do not wish or are unable to go digital when it comes to their healthcare paperwork.
Moreover, according to Becker’s Hospital Review, “Administrative tasks and non-patient facing responsibilities such as care coordination, electronic health records (EHRs) management, and paperwork burden are issues frequently cited as some of the leading factors responsible for clinician and staff burnout.”
We all know that digital transformation is the solution to these pains, but how do we achieve minimal disruption in the process?
The answer is enterprise content management (ECM).
ECM solutions are platforms that facilitate digital transformation. They are used to digitize and streamline document processes. Many ECM platforms enable users to access and interact with content from anywhere, using any device, opening up a whole new world of mobility and, most importantly, productivity.
Other cloud-based ECM solutions allow healthcare staff to capture, extract and classify the information they need quickly and efficiently, be that patient records on the hospital floor or invoices in the billing department.
As an approach, it is agile, precise and invaluable during a time when budgets are being stretched and new models of remote work introduced.
ECM is about making positive change for everybody in the business."
“We’ve crossed this path now where healthcare organizations realize and understand that technology is an incredible strategic asset,” said Chris Paravate, CIO of Northeast Georgia Health System, in a feature with Becker’s Hospital Review.
But what makes technology like ECM a strategic asset?
Let’s take a look:
“Private sector companies are providing a digital experience for their customers, and patients expect the same experience from health systems. It’s no longer an option,” says Kishore Reddipeta, director of web systems and technologies for Stanford Children’s.
While there is no “one size fits all” ECM solution, the good news is that it won’t be hard for you to choose the best fit for your healthcare organization – and with Kyocera you have a trusted partner to help you during every step of your digital transformation.