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Kyocera’s Service Award competition announces its 2023 winner

1/8/24

Fairfield, NJ – Kyocera Document Solutions America, Inc., one of the world’s leading document solutions companies, has crowned the winner of its 12th annual Kyocera Service Award.

Every year, Kyocera Document Solutions America, Inc. holds its Service Award contest. This year’s finals took place on December 15th, 2023. After a lively competition, we were delighted to crown Robinson Aldana Lopez as the winner.

Robinson Aldana Lopez, 1st place finalist (R), and Frank Zupa, Senior Vice President, Operations (L)

Our contest aims to find the best dealer service technician in the United States and put their extensive knowledge and methodology to the test.

Five finalists, who had already completed a preliminary online exam and sailed through our semifinals, traveled from each Kyocera region to compete at the Kyocera Dallas Training Center on December 15th.

The final stage of our competition saw our technicians complete a written closed-book test and three troubleshooting exercises. They were evaluated according to their troubleshooting methodology, their diagnosis, and how long it took them to arrive at the correct solution.

2nd through 5th place finalists

“I would like to congratulate Robinson on his outstanding performance in the Kyocera Service Award competition,” says Frank Zupa, Senior Vice President of Operations at Kyocera Document Solutions America, Inc. “Crowning ‘the best of the best’ from such a talented group of individuals brings me great joy, and I would like to thank everyone who participated for showcasing their expertise and exemplary problem-solving skills.”

Hailing from WBS TECHNOLOGIES, INC., Mr. Aldana Lopez has won a travel voucher that he can use to whisk himself and a lucky plus-one away to Bermuda, Jamaica, Hawaii, Mexico, Florida, or California for four days. Should our winner prefer to celebrate on the high seas, the voucher is also valid for a seven-day Caribbean cruise.

However, no finalist left empty-handed. To congratulate them on their incredible success in this year’s contest, we also awarded our finalists with a cash prize.

This year’s finalists were as follows:

  • First Place: Robinson Aldana Lopez from WBS TECHNOLOGIES, INC. – South
  • Second Place: Todd Ware from Kyocera DOCUMENT SOLUTIONS NORTHERN CALIFORNIA - West
  • Third Place: James Leding from IMPACT NETWORKING, LLC-IL. – Central (North)
  • Fourth Place: Anthony Esposito from WNY IMAGING SYSTEMS, INC. – East
  • Fifth Place: Carl Martin from Kyocera DOCUMENT SOLUTIONS SOUTHWEST – Central (South)
Entire group pictured from left to right. Mark Miller (South Region), 1st place finalist Robinson Aldana Lopez, 2nd place finalist Todd Ware (West Region), Scott Davidson, 3rd place finalist James Lending, Kenneth Muse (Central Region), 4th place finalist Anthony Esposito, Avi Poznanski (East Region), 5th place finalist Carl Martin, and Steve Evans.

We would like to congratulate all of our participants and thank them for making this year’s competition one to remember.

 

About Kyocera Document Solutions America, Inc.

Kyocera Document Solutions America, Inc. is a group company of Kyocera Document Solutions Inc., a global leading provider of total document solutions based in Osaka, Japan. The company’s portfolio includes reliable and eco-friendly MFPs and printers, as well as business applications and consultative services which enable customers to optimize and manage their document workflow, reaching new heights of efficiency. With professional expertise and a culture of empathetic partnership, the objective of the company is to help organizations put knowledge to work to drive change.

Kyocera Document Solutions Inc. is a group company of Kyocera Corporation (Kyocera), a leading supplier of semiconductor packages, industrial and automotive components, electronic devices, smart energy systems, printers, copiers, and mobile phones. During the year ended March 31, 2023, the Kyocera Group’s consolidated sales revenue totaled 2 trillion yen (approx. US$15.1 billion). Kyocera is ranked #672 on Forbes magazine’s 2023 “Global 2000” list of the world’s largest publicly traded companies, and has been named by The Wall Street Journal among “The World’s 100 Most Sustainably Managed Companies.”

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