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Kyocera Document Solutions Ranks Highest in the 2020 Gartner Peer Insights ‘Voice of the Customer’: Managed Print Services in the Digital Workplace


Fairfield, NJ – Kyocera Document Solutions has been recognized in the 2020 Gartner Peer Insights ‘Voice of the Customer’ survey on Managed Print Services in the Digital Workplace. Reviewers on the Gartner Peer Insights platform describe Kyocera’s MPS as fruitful and cost-effective, and also commended the improvements it helped them to make in their environmental footprint.

In the Gartner Peer Insights ‘Voice of the Customer’: Managed Print Services in the Digital Workplace report, Kyocera Document Solutions received the highest ranking with overall rating of 4.9/5 and was also recognized as a Customers’ Choice in the categories of Midsize Enterprise, Services Industry, and in the Europe, the Middle East and Africa regions.

To break Kyocera’s success down into more detail, Kyocera’s service ranked highest in the categories of Evaluation and Contracting, Planning and Transition, and Delivery and Execution. We believe this indicates that the Kyocera MPS program is overall extremely well-organized, and that customers in general found the experience easy, pleasant and beyond satisfactory.

Gartner Peer Insights is a peer review and ratings platform that allows experts to carry out and share reviews on enterprise software and services. It is designed for enterprise software and services decision-makers, and all reviews undergo a rigorous validation and moderation process to make sure that they are as authentic as possible.

Gartner’s Voice of the Customer publication is a document that collates the voices and opinions of buyers to provide key insights for customers and IT administrators.

“We are extremely proud to be recognized for our hard work and dedication in this area. To us, it is an honor to lead the way in our industry, reflecting our pursuit of excellence in all fields,” said Óscar Sánchez, President and Chief Executive Officer at Kyocera Document Solutions America, Inc.

“Kyocera is a customer-centric company, and I would like to commend our team for
upholding these values to such outstanding effect,” he added. “Receiving a 5-star rating from 89% of our customers just goes to show our belief in providing real quality for customers. Managed Print Services is a crucial area of our business and will only become more important as firms continue to look for opportunities to optimize their way of working.”

As remote connection and overall efficiency become increasingly important in the professional world, the demand for MPS and other services continues to increase, with their roles ever-more vital to keeping workflows efficient in the face of disruption and adversity. The success of Kyocera’s MPS indicates great promise for the future, as we aim to keep listening to feedback from our much-valued customers and to continue providing and improving our top-quality services.

To read the full Gartner Voice of Customer report and to learn more about how
Kyocera can help any organization with Managed Print Services, click here.


Gartner Peer Insights Customers’ Choice constitute the subjective opinions of individual end-user reviews, ratings, and data applied against a documented methodology; they neither represent the views of, nor constitute an endorsement by, Gartner or its affiliates.

About KYOCERA Document Solutions America, Inc.

Kyocera Document Solutions America, Inc. is a group company of Kyocera Document Solutions Inc., a global leading provider of total document solutions based in Osaka, Japan. The company’s portfolio includes reliable and eco-friendly MFPs and printers, as well as business applications and consultative services which enable customers to optimize and manage their document workflow, reaching new heights of efficiency. With professional expertise and a customer first culture, the objective of the company is to help organizations put knowledge to work to drive change.

Kyocera Document Solutions Inc. is a core company of Kyocera Corporation, a leading supplier of semiconductor packages, industrial and automotive components, electronic devices, solar power generating systems and mobile phones. During the year ended March 31, 2020, Kyocera Corporation’s consolidated sales revenue totaled $14.7 billion. Kyocera appears on the “Derwent Top 100 Global Innovators 2018-19” list by Clarivate Analytics and is ranked #655 on Forbes magazine’s 2019 “Global 2000” list of the world’s largest publicly traded companies.

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